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Stuart Discount

The Changing Landscape – Contact Center Operations after COVID19 Panel Discussion

Stuart Discount, Moderator - Recorded Session


Contact Center Operations, especially centers run by major enterprises and BPO’s have traditionally been firmly anchored in the “bricks and mortar” model and have maintained large Contact Center facilities across the United States and throughout the world to provide voice, email, chat and social media support services.

While many have deployed virtual home-based agents as part of their workforce, these groups have been smaller teams and represent a small percentage of the overall Contact Center operation. In recent years some enterprises and BPO’s have emerged with fully virtual, purpose-built Contact Centers designed specifically to remotely recruit, train and operate. Others have deployed hybrid models incorporating a mostly home-based workforce with a smaller “bricks and mortar” presence.

Since March 2020, Contact Centers across the world have been forced to almost instantly deploy all teams and agents to a completely virtual model.  Hear from industry experts, how this is impacting the Contact Center industry and what their predictions are for what will come next.

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PowerPoint Presentation Plan your own progression of studies by taking one or all four courses! (Three on-demand, one in-person training)

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Highly-skilled customer engagement professionals are in extremely high demand and a PACE certification is exactly what employers desire. The PACE.. →

How Your Corporate Organization Can Benefit from a PACE Membership

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The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the advancement of.. →

How Your International Organization Can Benefit from a PACE Membership

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International contact centers must be compliant with US rules when engaging with consumers in the United States. PACE members have access to.. →

How Your Outsourced Contact Center Can Benefit from a PACE Membership

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The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the advancement of.. →

How Your Supplier Organization Can Benefit from a PACE Membership

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The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the advancement of.. →

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How Your Supplier Organization Can Benefit from a PACE.. → How Your Supplier Organization Can Benefit from a PACE.. →

The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the ...

Overview
Overview
0 Overview-Overview jplist-topic-PACE jplist-topic-Stuart-Discount 0 361090 361090

How Your Supplier Organization Can Benefit from a PACE Membership

Overview

The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the advancement of ...

How Your Outsourced Contact Center Can Benefit from a PACE.. → How Your Outsourced Contact Center Can Benefit from a PACE.. →

The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the ...

Overview
Overview
1 Overview-Overview jplist-topic-PACE jplist-topic-Stuart-Discount 0 361089 361089

How Your Outsourced Contact Center Can Benefit from a PACE Membership

Overview

The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the advancement of ...

How Your International Organization Can Benefit from a PACE.. → How Your International Organization Can Benefit from a PACE.. →

International contact centers must be compliant with US rules when engaging with consumers in the United States. PACE members have access ...

Overview
Overview
2 Overview-Overview jplist-topic-PACE jplist-topic-Stuart-Discount jplist-topic-Membership 0 361088 361088 International contact centers must be compliant with US rules when engaging with consumers in the United States. PACE members have access to compliance and contact center operations information, education and certifications. These resources are a differentiating advantage for International companies. As a member of PACE, what do you get?

How Your International Organization Can Benefit from a PACE Membership

Overview

International contact centers must be compliant with US rules when engaging with consumers in the United States. PACE members have access to ...

How Your Corporate Organization Can Benefit from a PACE.. → How Your Corporate Organization Can Benefit from a PACE.. →

The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the ...

Overview
Overview
3 Overview-Overview jplist-topic-PACE jplist-topic-Stuart-Discount jplist-topic-Membership 0 361087 361087

How Your Corporate Organization Can Benefit from a PACE Membership

Overview

The Professional Association for Customer Engagement (PACE) is the ONLY non-profit trade association dedicated exclusively to the advancement of ...

Are You Certified? Are You Certified?

Become a Certified Customer Engagement Compliance Professional (CECP) with ...

Highly-skilled customer engagement professionals are in extremely high demand and a PACE certification is exactly what employers desire. ...

Overview
Overview
4 Overview-Overview jplist-topic-PACE jplist-topic-Stuart-Discount jplist-topic-CECP 0 361086 361086

Are You Certified?

Overview

Highly-skilled customer engagement professionals are in extremely high demand and a PACE certification is exactly what employers desire. The PACE ...

PACE Member Benefits PACE Member Benefits

BenchmarkPortal’s College of Call Center Excellence Certificated Training

PowerPoint Presentation Plan your own progression of studies by taking one or all four courses! (Three on-demand, one in-person training)

Overview
Overview
5 Overview-Overview jplist-topic-PACE jplist-topic-Membership jplist-topic-Stuart-Discount 0 361085 361085 PowerPoint Presentation Plan your own progression of studies by taking one or all four courses! (Three on-demand, one in-person training)

PACE Member Benefits

Overview

PowerPoint Presentation Plan your own progression of studies by taking one or all four courses! (Three on-demand, one in-person training)

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