The Changing Landscape – Contact Center Operations after COVID19 Panel Discussion
Stuart Discount, Moderator - Recorded Session
Contact Center Operations, especially centers run by major enterprises and BPO’s have traditionally been firmly anchored in the “bricks and mortar” model and have maintained large Contact Center facilities across the United States and throughout the world to provide voice, email, chat and social media support services.
While many have deployed virtual home-based agents as part of their workforce, these groups have been smaller teams and represent a small percentage of the overall Contact Center operation. In recent years some enterprises and BPO’s have emerged with fully virtual, purpose-built Contact Centers designed specifically to remotely recruit, train and operate. Others have deployed hybrid models incorporating a mostly home-based workforce with a smaller “bricks and mortar” presence.
Since March 2020, Contact Centers across the world have been forced to almost instantly deploy all teams and agents to a completely virtual model. Hear from industry experts, how this is impacting the Contact Center industry and what their predictions are for what will come next.
Learn about PACE Membership
PACE Member Benefits
PowerPoint Presentation
Plan your own progression of studies
by taking one or all four courses!
(Three on-demand, one in-person training)
Membership, PACE, Stuart Discount
PowerPoint Presentation
Plan your own progression of studies
by taking one or all four courses!
(Three on-demand, one in-person training)
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Are You Certified?
Highly-skilled customer engagement professionals are in extremely high demand and a PACE certification
is exactly what employers desire. The PACE CECP certification training covers the full regulatory
landscape. When you earn your CECP credential through PACE, you earn nationwide recognition with ...
CECP, PACE, Stuart Discount
Highly-skilled customer engagement professionals are in extremely high demand and a PACE certification
is exactly what employers desire. The PACE CECP certification training covers the full regulatory
landscape. When you earn your CECP credential through PACE, you earn nationwide recognition with an
exclusive group of knowledgeable, skillful and committed engagement professionals.
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How Your Corporate Organization Can Benefit from a PACE Membership
The Professional Association for Customer Engagement (PACE) is the ONLY non-profit
trade association dedicated exclusively to the advancement of companies that engage
with customers via the contact center. As a member of PACE, what do you get?
Membership, PACE, Stuart Discount
The Professional Association for Customer Engagement (PACE) is the ONLY non-profit
trade association dedicated exclusively to the advancement of companies that engage
with customers via the contact center. As a member of PACE, what do you get?
|
How Your International Organization Can Benefit from a PACE Membership
International contact centers must be compliant with US rules
when engaging with consumers in the United States. PACE
members have access to compliance and contact center
operations information, education and certifications. These
resources are a differentiating advantage for ...
Membership, PACE, Stuart Discount
International contact centers must be compliant with US rules
when engaging with consumers in the United States. PACE
members have access to compliance and contact center
operations information, education and certifications. These
resources are a differentiating advantage for International
companies. As a member of PACE, what do you get?
|
How Your Outsourced Contact Center Can Benefit from a PACE Membership
The Professional Association for Customer Engagement (PACE) is the ONLY non-profit
trade association dedicated exclusively to the advancement of companies that engage
with customers via the contact center. As a member of PACE, what do you get?
PACE, Stuart Discount
The Professional Association for Customer Engagement (PACE) is the ONLY non-profit
trade association dedicated exclusively to the advancement of companies that engage
with customers via the contact center. As a member of PACE, what do you get?
|
How Your Supplier Organization Can Benefit from a PACE Membership
The Professional Association for Customer Engagement (PACE) is the ONLY non-profit
trade association dedicated exclusively to the advancement of companies that engage
with customers via the contact center. As a member of PACE, what do you get?
PACE, Stuart Discount
The Professional Association for Customer Engagement (PACE) is the ONLY non-profit
trade association dedicated exclusively to the advancement of companies that engage
with customers via the contact center. As a member of PACE, what do you get?
|