Stuart’s career in the contact center industry began in 1977 following his graduation from college. He worked for a B2B telemarketing company that led to him becoming the call center director for a prominent non-profit. In 1988, Stuart opened his own contact center company, 1 2 1 Direct Response with five seats and grew that to over 500 seats and 1,000 employees with sites in PA, West Virginia and Guatemala.
After 23 years Stuart sold 1 2 1 and went on to a successful run as Chief Commercial Officer for Allied Global, a Guatemalan owned contact center company with sites throughout the US and Central America.
Stuart for over 30 years was an active member of PACE and its predecessor American Teleservices Association (ATA). For close to 10 years Stuart was the Chair of the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. Serving several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017.
Under Stuarts’s leadership, PACE has increased their stature as the voice of the contact industry. Often interviewed by news organizations, meeting with regulators and legislators Stuart continues to represent the contact center industry on a continuing basis.